Refund Policy

Effective date: October 22, 2026

We want your eSIM to work. Because an eSIM can be used as soon as the QR code is delivered, we cannot take it back like a physical product. Here is how refunds work.

Before delivery

If you change your mind before we have emailed the QR code, write to anybars.support@gmail.com with your order number and we will cancel your order and refund you in full.

After delivery

Once the QR code has been delivered, the purchase is non-refundable, except in the cases below.

When you get a replacement or refund

If the eSIM does not work because of a technical problem on our side or our supplier's side, for example an invalid QR code or an eSIM that cannot be installed or does not connect in Vietnam on a compatible, unlocked device with data roaming turned on, contact us. We will troubleshoot with you first. If the problem cannot be fixed, we will send you a replacement eSIM or refund you in full.

To help us check the problem quickly, please include your order number and screenshots of the error message or of your cellular settings. Requests without this information may take longer to resolve.

Response times

We reply to support and refund requests within 2 business days, usually much faster. A request sent within the time limit below is valid even if our reply comes later. Please do not open a chargeback with your bank before we have had a chance to respond.

Goodwill

In cases not covered by this policy, we may still offer a refund, partial refund or replacement as a goodwill gesture, at our sole discretion. A goodwill refund does not create an obligation to do the same in other cases.

Not eligible for a refund

• Your device does not support eSIM or is carrier-locked.
• The eSIM was deleted from the device after installation.
• The eSIM was not activated within 60 days of purchase.
• Unused data or unused days, or a change of travel plans after delivery.
• Slower speeds or limited coverage in some areas, which depend on the local network.

How to request a refund

Email anybars.support@gmail.com with your order number and a short description of the problem, ideally with a screenshot. Please contact us within 30 days of purchase. Approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.