Help & refunds
Everything about cancelling, refunds and problems with your eSIM.
Cancel before delivery
As long as your eSIM has not been delivered, you can request cancellation. We verify the supplier status before issuing a refund.
eSIM not working
Go through our checklist first, it is usually just one setting. If it still does not work, report the problem and you get a replacement or your money back.
All rules are in the Refund Policy →
Get to your order
Enter the email address and order number from your confirmation. We will email you the link to your order, where you can cancel or report a problem.
Or use the “Help, cancel or refund” link in your confirmation email.